Draft for review: this text must be confirmed by Brazilian Smile before publication.
We aim to provide the highest standard of care. If something has not met your expectations, we want to hear about it, so we can put it right and learn from it.
How to raise a concern
Speak to any member of our team at the clinic, call us on 020 3730 7726, or write to us at info@braziliansmile.co.uk or Brazilian Smile, 42 Harley Street, London W1G 9PR. Your complaint will be handled by the practice’s complaints lead.
What happens next
- We will acknowledge your complaint within 3 working days.
- We will investigate and aim to give you a full response within 10 working days. If we need more time, we will explain why and keep you updated.
- Your complaint will be handled confidentially and will not affect your care.
If you are not satisfied
If you are unhappy with our response to a complaint about private dental treatment, you can contact the Dental Complaints Service, a free and impartial service funded by the General Dental Council.
You can also share feedback about our service with the Care Quality Commission. Concerns about a dental professional’s fitness to practise can be raised with the General Dental Council.